Customer Service Specialist (Country Lead)

📍 Helsinki | Pitäjänmäki

We are looking for a Customer Service Specialist (Country Lead) to join ABB’s Drive Products Customer Service team and support order-to-delivery processes for Local Sales Units (LSUs) globally.

This role focuses on process ownership, customer service, stakeholder coordination, and continuous improvement in a fast-paced international environment. This is a specialist role with no direct people management responsibilities.

🚀 About the role

In this role, you will support the order-to-delivery process for frequency converters, maintain proactive relationships with LSUs, and coordinate closely with internal stakeholders to ensure end-to-end case ownership and high customer satisfaction.

The work model for this role is hybrid, and the position is part of ABB Oy, Drive Products division, Operations Customer Service in Helsinki.

You will be part of the Drive Products Customer Service team, working with LSUs globally to ensure smooth collaboration, reliable deliveries, and a high level of service.

🎯 Key responsibilities

Your main responsibilities include delivering high-quality order-to-delivery support for ABB’s LSUs by managing orders end to end, ensuring export control compliance, meeting target lead times, and providing training, documentation, and daily support.

You will drive collaboration and continuous improvement by leading regular LSU sessions, gathering customer feedback, developing LSU-specific instructions, and contributing to development initiatives, projects, and pilots.

You will improve process efficiency and automation by developing order handling, documentation, and system usage while ensuring consistent practices across LSUs. The role requires the ability to work effectively in a fast-paced environment, respond to customer enquiries, and collaborate closely with cross-functional stakeholders.

You will also take ownership of data analysis and KPI follow-up by monitoring, analyzing, and acting on individual, country-specific, and business-level KPIs. You will interpret data from tools such as Power BI to support decision-making and performance improvement.

🧠 What we are looking for

We are looking for a proactive and collaborative professional with a strong customer service mindset and the ability to work accurately in a changing environment.

Must-have:

• Good communication skills in both English and Finnish

• Customer service mindset

• Problem-solving ability

• Accuracy and attention to detail

• Adaptability to new tools, processes, and customer needs

• A proactive approach to feedback and continuous improvement

• Team collaboration skills

• Data analysis skills

• Experience with Microsoft Office tools

• Bachelor’s degree in Business Administration, International Trade, or Logistics

It is beneficial if you have:

• Experience with Salesforce, SAP, and Power BI

What’s in it for you?

This role offers the opportunity to build strong expertise in international order management while developing your collaboration, communication, process, and automation capabilities.

👤 Who succeeds in this role

You will succeed in this role if you are proactive, solution-oriented, and comfortable taking ownership of cases and stakeholder coordination from start to finish.

You enjoy working in an international customer service environment and communicating with LSUs and internal stakeholders across functions and countries, while maintaining accuracy and attention to detail in daily work.

This role suits a person who is adaptable, collaborative, and motivated to improve ways of working. You are comfortable in a fast-paced environment, open to feedback, and eager to contribute to team success and the continuous development of processes and tools.

Employment details

Regular working hours (Monday–Friday). The position is full-time and offered as a fixed-term contract for one year. There is a possibility for extension based on performance. Employment terms are according to the Technology Industry Collective Agreement for senior salaried employees. Possible start in August–September.

Contact

Please submit your application by Sunday, June 21st, including your up‑to‑date CV. We will begin interviews during the application period and the position will be filled as soon as we find the right candidate. If you have any questions about the position or the recruitment process, please contact the responsible HR Consultant at Adecco:

Sanna Lehtinen, Adecco
📞 +358 40352 4131
📧 sanna.lehtinen@adecco.fi

Please note that we can't accept applications via email for data protection reasons.

Thank you for your application!⭐